Most of us have been interacting with customer support agents for years. It can be a frustrating experience: Oftentimes the agent knows less than we do about their product or service, calls are ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

U.S.-based Research by Vonage explores consumer sentiment around AI for customer support, highlighting perceived benefits and lingering concerns These findings demonstrate consumers have grown ...

Chat jobs are some of the most sought-after non-phone work at home positions. It seems there are almost as many people who ...

Here’s how to ensure your customers are getting the help they need and coming away with a positive impression of your company. Companies spend tens of thousands of dollars (or more) promoting their ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...