An error has occurred. Please try again. With a The Portland Press Herald subscription, you can gift 5 articles each month. It looks like you do not have any active ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. These questions and others can be answered in one word: ...

If you’re not yet using WhatsApp Business to interact with your customers, now is the time to get started. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Today, it is more vital than ever for companies to be able to reach their target audiences where they are. Email and social media have long been staples of customer engagement strategies, but the ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Jeans are not the only thing Levi's is tailoring for consumers. The brand is teaming up with messaging software provider ...

Opinions expressed by Entrepreneur contributors are their own. A big mistake too many entrepreneurs make is spending thousands and thousands of dollars on a visual brand identity without proving their ...

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...