In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

Cloud computing, mobility and other emerging technologies are fueling a sweeping change in how organizations deliver and support IT services. With such a large-scale shift happening across the ...

From my many years of experience as a data specialist, and now head of service management, I’m very conscious of the commitment an organisation undertakes when it decides to implement ITSM. It‘s a ...

It is estimated that 80% of IT Service Management (ITSM) and ITIL projects fail to meet their objectives. This is a tragic as the essence of ITSM is that it provides a critical prescriptive framework ...

While normally I don’t put my stamp of approval on topics I cover, this week I have to tell readers if you are considering, in the midst of, or maturing your IT service management processes, you ...

From my many years of experience as a data specialist, and now head of service management at RadixTrie, I’m very conscious of the commitment an organisation undertakes when it decides to implement ...

NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...