“KPIs should be strategic, usually few in number and typically derived from strategy maps and balanced scorecards,” explains Cokins, manager of performance-management solutions within the Worldwide ...

Measurement is an essential management tool for law firms to monitor performance, manage resources, and highlight areas that need improvement. By tracking and analyzing key indicators, law firms can ...

Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...