In the world of library tech, the term knowledge base (KB) has developed a specialized meaning relating to the management and discovery of e-content. I’m an advocate for defining the KB as broadly as ...
(1) The most common occurrence of the term is the vendor's technical support section on its website. The knowledge base includes a repository of articles and a search capability. In many cases, the ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
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