While it's a bit spartan for non-IT professionals, ManageEngine is nevertheless a robust help desk platform that can power an ITSM process for businesses of almost any size at a fair price. Since our ...

IT Service Management refers to how IT teams deliver services, from resolving support tickets to managing assets, incidents, and service requests. Traditional methods like spreadsheets and shared ...

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PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

Dubai, UAE — ManageEngine, the real-time IT management company, today announced the integration of ServiceDesk Plus, its flagship ITSM product, with its parent company’s messaging platform, Zoho Cliq.

ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced a major GenAI release in the cloud version of its unified service management ...

Estimates organizations using ServiceDesk Plus have a payback period of less than six months Quantifies that businesses can save over $1 million in service agent productivity Read the entire study at ...

ManageEngine has launched the ServiceDesk Plus iPhone app that incorporates voice-recognition technology for IT professionals so they can make commands, dictate notes and do any number of other tasks ...

GenAI-powered Ask Zia Virtual Agent, Workflow Assist, and Script Generator are the Latest in a Series of AI Capabilities Available to Customers at no Additional Cost ServiceDesk Plus now supports ...