SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the exploitation of ...

Deskpro Launches New Private Help Desk Solution with Private AI Support for Organizations with Strict Security, Compliance, and Data Sovereignty Requirements Deskpro Private Eliminates Impossible ...

Defensive security techniques often lag offensive attack tactics, opening companies to heightened risk from rapidly evolving threats. This often explains the frequency of devastating breaches: ...

American video game publisher 2K has confirmed that its help desk platform was hacked and used to target customers with fake support tickets pushing malware via embedded links. "Earlier today, we ...

Get the latest federal technology news delivered to your inbox. Following the same trajectory as a number of the General Services Administration’s acquisition tools and websites this year, the Federal ...

Midsize companies can mobilize BMC IT help desk application with new software from Aeroprise. Users of BMC’s Service Desk Express application will soon be able to extend its features to an array of ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...