The average number of complaints made to Ofcom fell in 2024 across most mobile, home broadband and landline providers EE (for landline), NOW Broadband (for fixed broadband) and O2 (for mobile) …

Nov 28, 2024 · Ofcom’s Online Nation report is an annual publication that looks at what people are doing online, how they are served by online content providers and platforms, and their attitudes to and …

Dec 16, 2024 · Ofcom is the independent regulator for online safety in the UK. As part of this role we may take enforcement action where it is in the interests of citizens and consumers to promote …

Jul 25, 2025 · Ofcom is currently chair and secretariat of the Global Online Safety Regulators Network. The Network is the pre-eminent forum for regulators to learn from each other, and advance …

Dec 9, 2025 · 15 Ofcom’s General Conditions of Entitlement (“General Conditions”) are the regulatory conditions that all providers of electronic communications networks and services must comply with if …

Jul 21, 2025 · In Ofcom’s 2022 Media Plurality study, we looked at the impact of the growth of online news on media plurality, including the role of online intermediaries. We reported that when people …

Jul 30, 2025 · Ofcom’s annual Media Nations report is for industry, policymakers, academics and consumers. Our main objectives are to capture evolving consumer behaviours and key trends in the …

Dec 16, 2024 · Consult Ofcom’s Codes of Practice, check which measures are recommended for your service, and decide whether to implement applicable measures to reduce risk of harm to …

May 21, 2025 · This report outlines the findings from Ofcom research into people’s audio listening With more choice than ever before, listeners’ needs and expectations of audio services are changing.

May 7, 2025 · Ofcom has had duties to promote and research media literacy since it was established in 2003. We define media literacy as the ability to use, understand and create media and …